Troubleshooting
Could not reach api.tomba.io. In Snowsight open Data Products > Apps > (this app) > Security …
The connection to the Tomba API isn't approved yet. Open Data Products » Apps » TOMBA » Security and approve Tomba API. See Installation.
Cannot read CRM.PUBLIC.X … GRANT …
The app has no access to the table, or the name is wrong. Run the GRANT statements shown in the message as
the table's owner, and check the database, schema and table names.
CRM.PUBLIC.X has no column 'US'
A …_column argument received a value instead of a column name. For example, validate_phones takes the
name of the column holding country codes ('COUNTRY'), not a country ('US').
… needs columns for (domain, first_name, last_name) or …
The columns you passed don't cover any input combination of the tool. Each tutorial lists the accepted
combinations; use run_tool for combinations the table procedure doesn't take.
Daily lookup limit for this install reached
You reached today's limit (200 lookups while the install is new or on a listing trial). The run stops cleanly: rows already done are kept, and it resumes automatically after 00:00 UTC. Contact support if you need more today.
Credit limit for this run reached / Monthly credit budget reached
The run hit its max_credits, or the month's budget. Resume it, or raise the budget with
set_setting('monthly_credit_budget', …). See Cache and budgets.
Background runs, auto-resume and schedules need the EXECUTE TASK and EXECUTE MANAGED TASK privileges
Approve them on the app's Security tab, or grant them:
Code
Regular runs keep working without them.
A background run stays QUEUED
Background runs are processed one at a time, oldest first, so a run stays queued while an earlier one is
running. If no run is RUNNING in TOMBA.core.runs and it is still queued, check the task privileges above,
then cancel it (cancel_run) and start it again.
Snowflake billing failed, so this run was stopped
Rows written before the failure are kept. Contact support@tomba.io with the run id from the message.
This install is suspended / Tomba refused this request
Contact support@tomba.io with your Snowflake organization and account name.
This app version (…) is no longer supported; upgrade the app
A newer version is required. Upgrade from Data Products » Apps » TOMBA.
Results look wrong for some rows
Check the INPUT_… columns: values are cleaned before the lookup (domains lose https:// and paths, emails
are lower-cased). Rows with LOOKUP_STATUS = 'invalid' couldn't be used and weren't sent. For match quality
issues, email support@tomba.io with examples.
Still stuck?
Email support@tomba.io, or check status.tomba.io.