Overview
Anti-Spam Policy
At Tomba.io, we are committed to maintaining the highest standards of email integrity and combating spam. Our anti-spam policy ensures that all users utilize our services responsibly and in compliance with applicable laws and regulations.
Our Commitment to Anti-Spam
We take a zero-tolerance approach to spam and have implemented comprehensive measures to ensure our platform is used only for legitimate business purposes.
Key Principles
- No Spam Generation: Our services are designed to help find and verify legitimate business emails, not to facilitate spam
- Compliance First: We adhere to all major anti-spam regulations including CAN-SPAM, GDPR, and CASL
- Quality Over Quantity: We prioritize email quality and deliverability over volume
Prohibited Uses
Users are strictly prohibited from using Tomba.io services for:
Spam Activities
- Sending unsolicited bulk emails or mass marketing campaigns
- Creating email lists for spam purposes
- Harvesting emails for unauthorized marketing
- Cold outreach without proper opt-in mechanisms
Malicious Activities
- Phishing attempts or fraudulent communications
- Distributing malware or harmful content
- Identity theft or impersonation
- Any illegal or unethical email practices
Violations of Third-Party Rights
- Scraping emails from protected sources
- Violating website terms of service
- Infringing on privacy rights
- Unauthorized data collection
Compliance Requirements
For Email Marketing
If you plan to use discovered emails for marketing purposes, you must:
- Obtain Proper Consent: Ensure you have legitimate interest or explicit consent
- Provide Clear Opt-Out: Include unsubscribe mechanisms in all emails
- Honor Opt-Out Requests: Process unsubscribe requests promptly
- Include Identification: Clearly identify yourself and your organization
- Follow Local Laws: Comply with applicable regulations in your jurisdiction
For Cold Outreach
When using our services for business development:
- Legitimate Business Purpose: Ensure your outreach serves a genuine business purpose
- Personalized Communication: Avoid generic, mass-produced messages
- Respect Boundaries: Honor requests to stop communication
- Professional Standards: Maintain high standards of professionalism
Technical Safeguards
Built-in Protection
- Rate Limiting: Prevents bulk scraping and automated abuse
- Quality Filters: Our algorithms filter out low-quality and suspicious emails
- Source Verification: We verify the legitimacy of email sources
- Pattern Recognition: Advanced detection of spam-like usage patterns
Monitoring Systems
- Usage Analytics: Continuous monitoring of user behavior patterns
- Abuse Detection: Automated systems to identify potential misuse
- Manual Reviews: Human oversight for suspicious activities
- Compliance Audits: Regular reviews of user practices
User Responsibilities
Before Using Our Services
- Review and understand our Terms of Service
- Ensure compliance with applicable laws in your jurisdiction
- Implement proper consent mechanisms for your use case
- Establish clear data protection policies
During Usage
- Use emails only for their intended legitimate purposes
- Maintain accurate records of consent and opt-outs
- Monitor your email delivery rates and reputation
- Report any suspicious or problematic contacts
Data Protection
- Implement appropriate security measures for stored emails
- Limit access to email data on a need-to-know basis
- Regularly audit and clean your email lists
- Respect data retention limits and deletion requests
Enforcement Actions
Violation of this anti-spam policy may result in:
Immediate Actions
- Temporary suspension of account access
- Rate limiting or API throttling
- Mandatory compliance review
- Required training or certification
Severe Violations
- Permanent account termination
- Legal action if warranted
- Reporting to relevant authorities
- Cooperation with law enforcement
Reporting Spam or Abuse
We encourage users to report suspected spam or policy violations:
How to Report
- Email: Send details to abuse@tomba.io
- Support Portal: Submit a ticket through our help center
- Emergency: For urgent matters, contact our security team
Information to Include
- Account details of the suspected violator
- Evidence of policy violation
- Impact on your organization or users
- Any relevant documentation
Best Practices for Legitimate Use
Email Discovery
- Use our services to find publicly available business contacts
- Verify the relevance of contacts to your business needs
- Cross-reference with existing CRM data to avoid duplicates
- Focus on quality over quantity in your contact lists
Email Verification
- Verify emails before adding them to your campaigns
- Use our verification scores to prioritize high-quality contacts
- Regularly clean and update your email lists
- Monitor bounce rates and engagement metrics
Outreach Strategy
- Develop personalized, value-driven messaging
- Implement proper email authentication (SPF, DKIM, DMARC)
- Monitor your sender reputation
- Maintain consistent, professional communication
Legal Compliance
Applicable Regulations
We help you comply with major anti-spam laws including:
- CAN-SPAM Act (United States)
- GDPR (European Union)
- CASL (Canada)
- SPAM Act (Australia)
- DPA (United Kingdom)
Regional Considerations
- Different jurisdictions have varying requirements
- Consent mechanisms may differ by region
- Opt-out procedures must comply with local laws
- Data retention policies vary by location
Updates to This Policy
This anti-spam policy may be updated periodically to reflect:
- Changes in applicable laws and regulations
- Evolution of spam and abuse tactics
- Improvements to our technical safeguards
- User feedback and industry best practices
Users will be notified of significant policy changes through their registered email address and our platform notifications.
Contact Information
For questions about this anti-spam policy or to report violations:
- Email: support@tomba.io
- Support: https://help.tomba.io
By using Tomba.io services, you agree to comply with this anti-spam policy and help us maintain a responsible, spam-free environment for all users.
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