# Support

This page lists the ways to reach Tomba and the details that let support resolve an API issue on the first reply.

## Get help

| Channel                                       | Use it for                                                                    |
| --------------------------------------------- | ----------------------------------------------------------------------------- |
| [Help center](https://help.tomba.io/en/)      | Guides and answers to common account questions                                |
| [Contact form](https://app.tomba.io/contact)  | Account, billing, and API questions; sales and Enterprise                     |
| [support@tomba.io](mailto:support@tomba.io)   | API and integration issues, and reports of misuse                             |
| [security@tomba.io](mailto:security@tomba.io) | Security vulnerabilities. See [Security](/security#reporting-a-vulnerability) |
| [privacy@tomba.io](mailto:privacy@tomba.io)   | Data removal and privacy rights requests                                      |
| [Status page](https://status.tomba.io/)       | Incidents and outages                                                         |

## What to include

- The `X-Request-ID` header from the response. Every API response carries one.
- The time of the request, in UTC.
- The endpoint and its parameters. Leave out personal data such as email addresses where the issue reproduces without it.
- The name or ID of the API key you used. Never send the secret or the full key.
- The error `type` and `message` from the response body. See [Errors](/error-handling#error-format).

## Support by plan

| Plan          | Support                                                        |
| ------------- | -------------------------------------------------------------- |
| All plans     | Email support                                                  |
| Growth and up | Priority support with faster response times                    |
| Enterprise    | A named account manager and a custom SLA agreed under contract |

A 99.9% uptime SLA is available only as part of an Enterprise contract. Without a signed SLA, the API has no uptime commitment. To discuss Enterprise, use the [contact form](https://app.tomba.io/contact).

## Service status

Check [status.tomba.io](https://status.tomba.io/) for open incidents before you report an outage.

## Before you contact us

- [Errors](/error-handling): what each error type means and how to handle it.
- [Rate limits](/rate-limits): what a `429` response means and how to retry.
- [Credits and usage](/usage-and-quotas): quotas, credit costs, and duplicate requests.
- [FAQs](/faqs)
- [Changelog](/changelog): recent changes to the API.