# FAQ and troubleshooting

**What does it cost?** One subscription per company, per year, starting at $59,988 USD ($4,999/month billed
annually), bought on AppExchange — it covers every user in your org. There is no free trial; use the Test Drive. The connected tomba.io account must be on Tomba Enterprise, whose credits pay for lookups. See
[Pricing & Plans](/salesforce/pricing-and-licenses).

**"Tomba for Salesforce requires a Tomba Enterprise plan"** — the connected tomba.io account is not Enterprise,
or the Enterprise contract has ended. Talk to Tomba sales or your account manager.

**"You need a Tomba for Salesforce license"** — the org's subscription has expired or isn't active yet. Check
Setup › Installed Packages › Tomba for Salesforce, and contact Tomba to renew.

**Why is the Tomba action missing on my records?** Add it to the Lightning record page or page layout, and make
sure you have the **Tomba User** permission set.

**"Tomba is not connected or the connection expired"** — an admin reconnects in **Tomba Setup**. This happens
when the key was deleted on tomba.io, the password was changed, or the OAuth grant was revoked.

**Records stay Queued.** Check that the hourly job is scheduled (Tomba Setup › Automation), that the monthly
budget isn't used up, and the last error shown in Setup. Click **Run hourly job as me** if the admin who scheduled
it left.

**Lookups are skipped.** Find email needs a first name, last name and a website (on the Lead, or the Contact's
Account). Verify and phone need an email. Account enrichment needs a website.

**Can I use one tomba.io account for several orgs?** Yes. Each org gets its own API key.