# Anti-Spam Policy At Tomba.io, we are committed to maintaining the highest standards of email integrity and combating spam. Our anti-spam policy ensures that all users utilize our services responsibly and in compliance with applicable laws and regulations. --- ## Our Commitment to Anti-Spam We take a zero-tolerance approach to spam and have implemented comprehensive measures to ensure our platform is used only for legitimate business purposes. ### Key Principles - **No Spam Generation**: Our services are designed to help find and verify legitimate business emails, not to facilitate spam - **Compliance First**: We adhere to all major anti-spam regulations including CAN-SPAM, GDPR, and CASL - **Quality Over Quantity**: We prioritize email quality and deliverability over volume --- ## Prohibited Uses Users are strictly prohibited from using Tomba.io services for: ### Spam Activities - Sending unsolicited bulk emails or mass marketing campaigns - Creating email lists for spam purposes - Harvesting emails for unauthorized marketing - Cold outreach without proper opt-in mechanisms ### Malicious Activities - Phishing attempts or fraudulent communications - Distributing malware or harmful content - Identity theft or impersonation - Any illegal or unethical email practices ### Violations of Third-Party Rights - Scraping emails from protected sources - Violating website terms of service - Infringing on privacy rights - Unauthorized data collection --- ## Compliance Requirements ### For Email Marketing If you plan to use discovered emails for marketing purposes, you must: 1. **Obtain Proper Consent**: Ensure you have legitimate interest or explicit consent 2. **Provide Clear Opt-Out**: Include unsubscribe mechanisms in all emails 3. **Honor Opt-Out Requests**: Process unsubscribe requests promptly 4. **Include Identification**: Clearly identify yourself and your organization 5. **Follow Local Laws**: Comply with applicable regulations in your jurisdiction ### For Cold Outreach When using our services for business development: 1. **Legitimate Business Purpose**: Ensure your outreach serves a genuine business purpose 2. **Personalized Communication**: Avoid generic, mass-produced messages 3. **Respect Boundaries**: Honor requests to stop communication 4. **Professional Standards**: Maintain high standards of professionalism --- ## Technical Safeguards ### Built-in Protection - **Rate Limiting**: Prevents bulk scraping and automated abuse - **Quality Filters**: Our algorithms filter out low-quality and suspicious emails - **Source Verification**: We verify the legitimacy of email sources - **Pattern Recognition**: Advanced detection of spam-like usage patterns ### Monitoring Systems - **Usage Analytics**: Continuous monitoring of user behavior patterns - **Abuse Detection**: Automated systems to identify potential misuse - **Manual Reviews**: Human oversight for suspicious activities - **Compliance Audits**: Regular reviews of user practices --- ## User Responsibilities ### Before Using Our Services - Review and understand our Terms of Service - Ensure compliance with applicable laws in your jurisdiction - Implement proper consent mechanisms for your use case - Establish clear data protection policies ### During Usage - Use emails only for their intended legitimate purposes - Maintain accurate records of consent and opt-outs - Monitor your email delivery rates and reputation - Report any suspicious or problematic contacts ### Data Protection - Implement appropriate security measures for stored emails - Limit access to email data on a need-to-know basis - Regularly audit and clean your email lists - Respect data retention limits and deletion requests --- ## Enforcement Actions Violation of this anti-spam policy may result in: ### Immediate Actions - Temporary suspension of account access - Rate limiting or API throttling - Mandatory compliance review - Required training or certification ### Severe Violations - Permanent account termination - Legal action if warranted - Reporting to relevant authorities - Cooperation with law enforcement --- ## Reporting Spam or Abuse We encourage users to report suspected spam or policy violations: ### How to Report - **Email**: Send details to [abuse@tomba.io](mailto:abuse@tomba.io) - **Support Portal**: Submit a ticket through our help center - **Emergency**: For urgent matters, contact our security team ### Information to Include - Account details of the suspected violator - Evidence of policy violation - Impact on your organization or users - Any relevant documentation --- ## Best Practices for Legitimate Use ### Email Discovery - Use our services to find publicly available business contacts - Verify the relevance of contacts to your business needs - Cross-reference with existing CRM data to avoid duplicates - Focus on quality over quantity in your contact lists ### Email Verification - Verify emails before adding them to your campaigns - Use our verification scores to prioritize high-quality contacts - Regularly clean and update your email lists - Monitor bounce rates and engagement metrics ### Outreach Strategy - Develop personalized, value-driven messaging - Implement proper email authentication (SPF, DKIM, DMARC) - Monitor your sender reputation - Maintain consistent, professional communication --- ## Legal Compliance ### Applicable Regulations We help you comply with major anti-spam laws including: - **CAN-SPAM Act** (United States) - **GDPR** (European Union) - **CASL** (Canada) - **SPAM Act** (Australia) - **DPA** (United Kingdom) ### Regional Considerations - Different jurisdictions have varying requirements - Consent mechanisms may differ by region - Opt-out procedures must comply with local laws - Data retention policies vary by location --- ## Updates to This Policy This anti-spam policy may be updated periodically to reflect: - Changes in applicable laws and regulations - Evolution of spam and abuse tactics - Improvements to our technical safeguards - User feedback and industry best practices Users will be notified of significant policy changes through their registered email address and our platform notifications. --- ## Contact Information For questions about this anti-spam policy or to report violations: - **Email**: [support@tomba.io](mailto:support@tomba.io) - **Support**: [https://help.tomba.io](https://help.tomba.io) By using Tomba.io services, you agree to comply with this anti-spam policy and help us maintain a responsible, spam-free environment for all users.